Return & Refund Policy

Last updated: February 2026

At SHOPSONIC LLC, we strive to ensure customer satisfaction while maintaining fair and transparent return practices. This policy outlines the conditions under which returns and refunds are accepted.

Return Eligibility

We accept returns within 30 days from the date the order is marked as delivered by the shipping carrier.

To qualify for a return:

• The item must be unused, undamaged, and in the same condition as received.
• The item must be returned in its original packaging.
• All included accessories, manuals, and components must be returned.
• Proof of purchase (order confirmation or receipt) is required.

Returns that do not meet these conditions may be denied.

Return Authorization

Before returning any item, customers must contact us to request return instructions.

Unauthorized returns may not be accepted or may experience processing delays.

Return Shipping Responsibility

• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We strongly recommend using a trackable shipping method, as we are not responsible for returns lost in transit.

Inspection and Approval Process

All returned items are subject to inspection upon receipt.

Refunds will be issued only after the returned item is received and inspected.

If the item:

• Shows signs of use,
• Is damaged due to customer handling,
• Is missing components,

we reserve the right to deny the refund or issue a partial refund where legally permitted.

Refund Method

If approved, refunds will be issued to the original method of payment.

Refund processing timeline:

• 5–10 business days after approval.
• Additional time may be required by your financial institution before funds appear in your account.

Non-Refundable Situations

Refunds may be denied in cases including but not limited to:

• Items returned after the 30-day window
• Items not in original condition
• Products damaged after delivery due to customer misuse
• Fraudulent or abusive return activity

Damaged or Defective Items

If you receive a damaged or defective product, you must contact us within a reasonable timeframe after delivery.

We may request:

• Photographic evidence
• Packaging images
• Additional details

Failure to provide requested documentation may delay resolution.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a PayPal dispute or chargeback.

Filing a payment dispute without first contacting us may delay resolution, as we will provide transaction records, shipment tracking, and delivery confirmation as part of our response process.

Contact Information

SHOPSONIC LLC
Austin, TX 78731
Email: support@shopsonicc.com
Phone: +1 909-999-8765